Every call, text, and email comes to the same three people who run the jobs. No phone trees, no offshore call center, no chatbot pretending to be a scheduler. If we can’t help, we’ll tell you in the first thirty seconds.
Pick whichever fits. We answer all three within one business hour, Monday through Saturday.
Best for scheduling and quick questions. Texts answered faster than voicemails during work hours.
Best for photos, estimates, landlord accounts, and anything you want in writing. Attachments welcome.
Our shop and staging space. Not a walk-in office — please book an appointment before stopping by.
| Monday – Thursday | 7:30 am – 6:00 pm |
| Friday | 7:30 am – 5:00 pm |
| Saturday | 8:00 am – 2:00 pm |
| Sunday | Closed (existing customers only) |
| Emergency plumbing | Call before noon for same-day |
We observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Emergency calls are still answered during holiday weeks.
Attach photos, describe the job, and we’ll reply with a real ballpark — usually the same day.
Ninety percent of scheduling delays come down to these. Not required — just helpful.
We confirm coverage and scheduling windows based on ZIP code. It’s the first thing we ask and the fastest way to give you a real answer.
Text a photo before calling if you can. It turns a five-minute description into a five-second one, and often lets us quote the same day.
If you have several small jobs, list them out. Bundling into one visit is how you save the most on the second-hour rate.
Gate codes, parking, pets, apartment numbers — mention them upfront so we arrive prepared and don’t lose ten minutes figuring it out.
If you manage multiple units, we have a dedicated account path with priority scheduling and monthly invoicing.
Property managers with three or more units in the Twin Cities qualify for our account rate. One email and one phone call is all it takes to get set up — usually within the same day.
Our shop is on Minnehaha Avenue in South Minneapolis, a few blocks south of Lake Street. Not a walk-in office — book an appointment and we’ll be there to meet you.
Within one business hour, Monday through Saturday. Texts are usually answered within 15 minutes during work hours. Emails received after 6 pm are answered the next morning.
Yes — texting is actually our preferred method during work hours. You can send photos, get a ballpark faster, and confirm appointments without phone tag. Same number: (612) 555-0184.
Only to existing customers with active jobs and emergency plumbing calls. New inquiries received on Sunday get answered Monday morning.
No. It’s a staging space for tools and materials. If you need to meet in person — for a heated driveway consultation, deck rebuild quote, or landlord account setup — book an appointment and we’ll arrange a time.
Call or text at least 24 hours before your appointment at no charge. Same-day cancellations are billed at half the first-hour rate — enough to cover the trip we’ve already made but not the full visit.
Yes. Checks can be mailed to the shop address or handed to the handyman on site. We also accept card, ACH, and Zelle for invoices over $500.
Most people check pricing, service area, and reviews before they book. Here’s where to look.
Send a photo and a sentence. We’ll tell you if it’s a handyman job, a licensed trade, or a DIY weekend. Booking for the week of January 19, 2026.
Fill this in and we’ll text you a confirmed arrival window within one business hour.
A NorthStar handyman will text you within one business hour to confirm your arrival window.
Some details are missing or look incomplete. Fix them and try again — it only takes a second.